At StopAndShopJewelry, customer satisfaction is very important to us. We want you to shop with confidence knowing that your purchase is protected. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted, as well as the steps required to complete the process. By placing an order on our website, you agree to the terms outlined below.

📦 Returns Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, items must meet the following conditions:

  • The product must be unused, unworn, and in its original condition

  • All original packaging, tags, and accessories must be included

  • The item must not show signs of damage, alteration, or misuse

For hygiene and safety reasons, certain items such as personalized jewelry, custom-made pieces, or items marked as final sale may not be eligible for return.

🔁 How to Initiate a Return

To start a return request, customers must first contact our support team for approval and instructions. Unauthorized returns may not be accepted.

To request a return, please contact us here and provide:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your request is approved, you will receive further instructions regarding the return process.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by StopAndShopJewelry. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments.

Please ensure that returned items are securely packaged to prevent damage during transit.

💳 Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method.

Refund processing times may vary depending on your payment provider, but typically refunds are completed within 7–10 business days after approval.

Please note:

  • Original shipping fees are non-refundable

  • Refunds will only be issued for eligible items that meet return conditions

🔄 Exchanges

If you received a damaged or incorrect item and wish to exchange it, please contact our support team as soon as possible. Exchanges are subject to product availability. If an exchange is not available, a refund or store credit may be offered.

To request an exchange, please contact us here with your order details.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery. Supporting photos or videos may be required to help us investigate the issue quickly and fairly.

StopAndShopJewelry will cover replacement or refund costs for verified cases of damaged or incorrect items.

⏳ Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank or payment provider account

  2. Contact your payment provider for confirmation

  3. If the issue persists, please contact us here for assistance

🎁 Gift Returns

If an item was marked as a gift at the time of purchase, any approved refund may be issued as store credit rather than to the original payment method. Store credit can be used for future purchases on StopAndShopJewelry.

🚫 Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Custom or personalized jewelry

  • Clearance or final sale items

  • Items damaged due to improper use or care

These exclusions help us maintain quality standards and fairness for all customers.

🌍 International Orders

International customers are welcome to request returns under the same conditions outlined in this policy. However, international return shipping costs, customs duties, and taxes are the responsibility of the customer unless the return is due to our error.

🛡️ Policy Abuse

StopAndShopJewelry reserves the right to refuse returns or refunds in cases of repeated misuse, suspicious activity, or violation of this policy. This helps us protect both our business and our customers.

🔄 Policy Updates

We may update this Refund and Returns Policy from time to time to reflect operational, legal, or service-related changes. Any updates will be published on this page, and continued use of our website indicates acceptance of the revised policy.

📞 Need Help?

If you have any questions regarding returns, refunds, or exchanges, our support team is here to help.

👉 Contact us here